uang Privacy Policy

This page describes what we collect when you use uang and how we keep that data protected. When you create an account, verify your identity, make a deposit, or place bets on football, live-dealer tables, or slots, we collect personal and payment information. We undertake to handle your data securely and use it only for the purposes stated below.

We at uang are committed to transparency about data collection and processing. This policy covers what information we gather, how we use it, who we share it with, and what rights you have. Our data handling complies with applicable privacy laws in the jurisdictions where we operate.

If you have questions about how we use your data, contact our support team. We respond to data-subject requests (access, correction, deletion) within the timeframes required by law.

What Data We Collect on uang

We collect different categories of information depending on how you interact with uang. When you register, we collect your full name, date of birth, email address, phone number, and country of residence. During KYC verification, we request government-issued ID and proof of address to confirm your identity and prevent fraud.

When you deposit funds, we collect payment information—the payment method (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, and transaction timestamps. We do not store complete payment card details on our servers; payment processors handle that securely. We retain transaction records to settle withdrawals, reconcile accounts, and investigate disputes.

When you use uang, we collect usage data: bets placed, game selections, session times, device type, browser, IP address, and approximate location based on IP. This information helps us improve platform performance, detect fraud, and understand user behavior patterns.

Categories of Data We Collect

Identity data: Name, date of birth, email, phone, government ID, proof of address.
Payment data: Payment method, transaction amounts, settlement records (not full card details).
Behavioral data: Bets placed, games accessed, session duration, device and browser information.
Technical data: IP address, device ID, approximate location, connection type (WiFi or mobile).
Support data: Chat messages, email inquiries, dispute details if you contact us.

We collect this information to fulfill our service obligations, comply with anti-money-laundering regulations, prevent fraud, resolve disputes, and improve the uang platform experience.

How We Use Your Data

Account Management: We use identity data to create and verify your account, process logins, and manage your profile on uang.
Payment Processing: We share payment data with external processors (payment gateways, banks) to deposit and withdraw funds.
Fraud Prevention: We analyze usage patterns to detect suspicious activity, unauthorized access, and money-laundering indicators.
Regulatory Compliance: We retain and report data to regulatory authorities as required by law in our operating jurisdictions.
Support & Disputes: We review your account data and bets to resolve technical issues, payment disputes, and account inquiries.

Our Data Security and Third-Party Sharing Policy

We at uang protect your data using industry-standard encryption and secure-server infrastructure. Your identity documents and payment information are stored separately from your gaming history. We restrict access to sensitive data to authorized personnel only.

Our servers may sit outside your jurisdiction (Indonesia). This is standard practice for online platforms operating across multiple regions. Data transfers between countries comply with applicable privacy laws. We do not transfer data to jurisdictions with weaker legal protections without additional safeguards.

Who We Share Your Data With

We share your data with external service providers only as necessary to operate uang:

Payment processors: We share payment data with QRIS networks, e-wallet, mobile banking, local payment, online payment, e-wallet operators, and mobile banking, local payment, online payment, e-wallet to process deposits and withdrawals.
Identity verification providers: We may use third-party vendors to verify government IDs and proof of address during KYC.
Game providers: We share your user ID (not your personal name) with slot and live-table providers to record bets and payouts.
Regulatory authorities: We may disclose data to gambling regulators, tax authorities, and law enforcement if legally required.
Support vendors: Our multilingual support team may include contractors; they access account data only to resolve your issues.

We do not sell your personal data to marketers or third-party advertisers. We do not use your identity data from users in Jakarta, Surabaya, Bandung, Medan, Semayang, Yogyakarta or anywhere else to build targeted marketing lists for external parties.

Cookies and Tracking on uang

We use cookies and similar tracking technologies to recognize you when you return to uang, remember your preferences, and analyze platform usage. Essential cookies are necessary for login and security; preference cookies remember your language and layout choices. Analytics cookies help us understand how users navigate uang and identify improvements.

You can disable cookies in your browser settings, but this may limit functionality on our platform. We recommend allowing essential and preference cookies for the best experience.

At uang, we believe that transparency about data use builds trust. We collect only what is necessary to operate our platform fairly and securely.

uang Privacy Team

Your Rights Regarding Your Data

You have the right to access your personal data held by uang. You can request a copy of your account information, including identity data, payment history, and bet records, by contacting our support team.

You have the right to correct inaccurate data. If your name, address, or contact details change, update them through your account settings or contact support to request corrections.

You have the right to request deletion of your data, subject to legal retention requirements. We retain identity and payment records for anti-money-laundering compliance (typically five to seven years). We can delete non-essential data upon request after this period.

You have the right to object to certain data processing. If we process your data for marketing purposes (which we do not), you can opt out. We honor all opt-out requests.

Data Retention and Account Closure

We retain your data for as long as your account is active and for the period required by law after closure. Identity and payment records are kept for anti-money-laundering compliance. Behavioral data (bets, session logs) is retained for dispute resolution and platform improvement, typically for one to two years after your last activity.

When you request account closure, we mark your account as inactive and delete non-essential data within 30 days. However, we retain transaction records as required by financial regulations. Your personal data is not shared after account closure except to fulfill legal obligations.

Contact Us About Privacy

If you have questions about how we handle your data, submit a privacy inquiry via our support team. We respond to data-subject requests within the timeframes required by applicable law (typically 30 days). Include your account email and the specific information you're requesting (access, correction, or deletion).

We update this policy periodically as our data practices evolve. Changes are announced via email to active users. Your continued use of uang after a policy update constitutes acceptance of the new terms.