uang Platform Account Terms

We at uang operate an online gaming and sportsbook platform for users in supported jurisdictions. Our services include live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and football coverage (Liga 1, Piala AFF, Champions League, Premier League). Access to our platform requires account creation, identity verification, and compliance with our terms.

These terms set out what we at uang expect from our users and what we undertake to do in return. We cover account opening, deposits and withdrawals, bonus terms, dispute resolution, and jurisdiction restrictions. By creating an account on uang, you agree to these terms. We reserve the right to update them; we notify users of material changes via email or in-app message.

Our services are available only where local law permits. We do not accept users from jurisdictions where online gaming is prohibited. Users are responsible for confirming that their access and use of uang comply with their own local laws and regulations.

Account Opening and Verification on uang

When you join uang, we require accurate personal information. You must provide your full name, date of birth, email address, phone number, and government-issued identification during account creation. We use this information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations.

Our KYC (Know Your Customer) process involves uploading your ID, proof of address, and a selfie holding your ID. We complete verification within one business day. Until your account is verified, you cannot access live games, deposit funds, or withdraw. Verified users from Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta can proceed to payment setup.

We enforce strict security on your account. You are responsible for keeping your password confidential and for all activity under your account. We recommend using a strong password (uppercase, lowercase, numbers, symbols) and enabling two-factor authentication (2FA) if available. If you suspect unauthorized access, reset your password immediately and contact our support team.

What We Require During Setup

We store your identity documents securely and use them only for verification and regulatory compliance. We do not share your personal information with third parties except as required by law or to process your payments and withdrawals.

Our Deposit, Withdrawal, and Bonus Policy

We at uang support eight payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts with mobile banking, local payment, online payment, and e-wallet. Deposits settle immediately for e-wallets and mobile banking; virtual-account transfers settle within business hours on weekdays. Your account balance updates in real time across all platform categories.

When you request a withdrawal, we route funds back to your original deposit method. If you funded via local payment, your withdrawal returns to online payment. If you used a e-wallet virtual account, we transfer to your mobile banking account. This approach prevents unauthorized redirects and keeps your funds traceable.

Withdrawal requests typically enter processing within 24 hours on weekdays. Actual settlement depends on your payment provider—e-wallet withdrawals often settle within hours, while bank transfers may take one to two business days. During holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), payment processors may experience delays.

Bonus Terms on uang

We may offer promotional bonuses to new or existing users. Any bonus is conditional on our stated terms at the time of offer. Bonuses typically include playthrough requirements (you must bet the bonus amount a certain number of times before withdrawing). We do not guarantee any fixed bonus amount; promotions vary and may be withdrawn at our discretion.

Bonus funds are held separately from your cash balance. We track bonus funds and cash separately in your uang dashboard. If you withdraw before meeting bonus conditions, we deduct the bonus from your balance. Bonuses do not apply to all games; we specify eligible games in the promotion details.

Deposit Method
local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment virtual accounts.
Minimum Deposit
Varies by payment method; displayed on our deposit page.
Withdrawal Route
Always returns to your original deposit source for traceability.
Processing Time
E-wallets and e-wallet settle instantly. Bank transfers settle within business hours.
Bonus Conditions
Promotional bonuses carry playthrough requirements specified at offer time.

Dispute Resolution and Account Disputes

If you believe a transaction is incorrect or a bet result is miscalculated, contact our support team within 30 days of the transaction. We investigate disputes fairly and work with game providers and payment partners to verify outcomes. We keep records of all bets, results, and payouts and use these to resolve disagreements.

For payment-related disputes—a deposit not credited or a withdrawal not received—we coordinate with your payment provider. Settlement times depend on external partners, so we ask for patience while we investigate. We maintain contact details for all major payment methods and escalate disputes when necessary.

We do not offer refunds on bets that resulted in losses, as outcomes depend on random chance and player choice. We do investigate and correct genuine system errors or payment failures.

Account Closure and Suspension

You may request account closure at any time via our support team. We close your account and return any remaining balance to your original deposit method within 30 days. Closed accounts cannot reopen; you must create a new account if you wish to return.

We reserve the right to suspend or close an account if we detect fraud, money laundering, underage use, or violation of these terms. Suspended accounts forfeit any remaining balance. We investigate suspected violations thoroughly and provide notice of closure to affected users.

Our policy prioritizes user security, fair play, and regulatory compliance. We enforce these terms consistently across all users and jurisdictions where we operate.

uang Compliance Team

Jurisdiction and Limitation of Liability

We at uang operate only in jurisdictions where local law permits online gaming. Our services are not available to residents of jurisdictions where online gaming is prohibited. Users are solely responsible for confirming legality in their location.

We provide uang "as is" without warranty of any kind. We are not liable for losses resulting from game outcomes, connection failures, payment provider delays, or third-party services. To the maximum extent permitted by law, our liability is limited to the amount you have deposited in your account.

These terms are governed by the laws of the jurisdiction where we operate. Any disputes are resolved through our support process first; if unresolved, arbitration may apply as specified in applicable law.

Changes to Our Terms

We may update these terms at any time. Material changes are communicated via email to registered users. Your continued use of uang after a change constitutes acceptance of the new terms. We recommend reviewing this page regularly to stay informed.

If you have questions about our terms or policies, our support team is available via in-app chat and email. We operate in English and handle inquiries from users across Indonesia and supported regions.

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